Refund policy

You may cancel your order within 14 days of receiving it, without giving a reason. To start a return, email shop@lyte.ae with your order number. Please wait for our confirmation before sending anything back — items returned without a confirmed request cannot be processed.

Sealed products
Lyte is a food supplement. For health protection and hygiene reasons, a box that has been opened, or whose seal has been broken, cannot be returned once delivered. This does not affect your rights if a product is defective, damaged or not what you ordered.

Return shipping
The cost of returning the goods to us is paid by the customer. We recommend using a tracked service — until the parcel reaches us, it remains your responsibility.

Damaged, defective or incorrect items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email shop@lyte.ae with a photo. We will replace it or refund it in full, including the original shipping cost, and we cover the return shipping in these cases. The 14-day window does not apply to defective goods.

Refunds
Once we have received and checked your return, we refund to the original payment method within 14 days. We refund the price you paid plus the standard delivery cost of your original order; if you chose an upgraded or express delivery, we refund the equivalent of our standard delivery cost. Depending on your bank it may take a few additional days to appear on your statement.

Not returnable
Opened boxes or boxes with a broken seal, as described above, and gift cards.

Questions about a return: shop@lyte.ae